Legal Terms

Legal aspects of the website and the use of user data

  • Cookie Policy
  • Privacy Policy

Cookie Policy

A cookie is a small text file that is stored in your browser when you visit almost any website. Its usefulness is that the website will be able to remember your visit when you go back to that page. Cookies usually store information of a technical nature, personal preferences, personalisation of content, usage statistics, links to social networks, access to user accounts, etc. The aim of the cookie is to adapt the content of the website to your profile and needs, without cookies the services offered by any page would be significantly reduced.

Types of cookies

  • - Analytical cookies: They obtain information about the use of the website.
  • - Social cookies: They allow the use of external social networks (Facebook, Twitter, Linkedin, etc).
  • - Technical Cookies: Strictly necessary for the navigation and use of the website.

Cookies used on this website

Following the guidelines of the Spanish Data Protection Agency, we proceed to detail the use of cookies on this website in order to inform you as accurately as possible. This website uses the following own cookies:
  • moove_gdpr_popup: This cookie is used to store the preferences of management of the cookies, in case of erasing it is asked every time that it loads the page (Duration: 1 year)
  • _hjid: This cookie is set when the User first arrives at a page with the Hotjar script and is used to keep the user's identification in the browser randomly and exclusively for that site. This guarantees that behaviour on subsequent visits to the same site will be attributed to the same user ID (Duration: 1 year).
This website uses the following third-party cookies:
  • _ga: This cookie belongs to Google Analytics, it is used to collect information about how visitors use our website. This information helps us to improve our site. The cookie collects information anonymously, including the number of visitors, how they arrived at the site and the pages they visit (Duration: 2 years, More information).
  • _gid: This cookie belongs to Google Analytics, it is used to distinguish users (Duration: 24 hours, More information)
You may exercise your right to deactivate or delete cookies from this website at any time. These actions are carried out differently depending on the browser you are using.

Additional notes

Neither this website nor its legal representatives are responsible for the content or the veracity of the privacy policies that the third parties mentioned in this cookie policy may have. The web browsers are the tools in charge of storing the cookies and from this place you must carry out your right to delete or deactivate them. Neither this website nor its legal representatives can guarantee the correct or incorrect handling of the cookies by the aforementioned browsers. In some cases it is necessary to install cookies so that the browser does not forget its decision not to accept them. If you have any doubts or queries about this cookie policy, please do not hesitate to contact us through the contact section.

Deactivation of Cookies

Web browsers generally allow you to manage the use of cookies. The cookie settings can be changed at any time by configuring your browser, "Refuse all cookies" may not allow you to use certain services on the websites. Below are links to information from major browsers on how to manage cookies in their products:
  • Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
  • Apple Safari: Edit > Preferences > Privacy > Block cookies (select "always")
  • Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
  • Android: Menu > More > Settings > Privacy settings
  • Apple Safari (iOS): Settings > Safari > Privacy & Security
Updated: 26-08-2020

Privacy Policy

Five Flames Mobile with CIF B47692363 is a company dedicated to the development of mobile solutions for its customers and in compliance with current legislation, specifically Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (the "RGPD"), so through this data protection policy we inform you how we collect and process such data.

Commitment to privacy

  • We respect the privacy of our users.
  • We do not send commercial or marketing communications unless you authorise us to do so. In that case, and if you wish us to stop sending you such communications, you may object to the processing of your personal data for that purpose at any time.
  • We do not pass on your details to third parties.
  • We are committed to keeping your data safe and secure, which means that we only work with suppliers who comply with current data protection legislation.
  • We do not use your data for other purposes than those we have informed you about.
  • If you have any questions or concerns about your personal data, please contact us at rgpd (@) fiveflamesmobile.com

    Responsible for the treatment

    The responsible for the treatment of the data is Five Flames Mobile, with address at Paseo Belén 21, PCUVA building, mod 115, 47011 Valladolid.

    Five Flames Mobile is not obliged to appoint a Data Protection Officer.

    Rights and options

    Five Flames Mobile, in compliance with the RGPD and the Law of Protection of Personal Data, facilitates users to exercise their rights under the respective rules mentioned.

    These rights are as follows:

  • Right to information: The right to obtain clear, transparent and easy-to-understand information about how we use your personal data and about your rights.
  • Right of access: Right to access the personal data we hold about the Foundation's users.
  • Right of rectification: Right to have your personal data corrected when it is inaccurate or no longer valid or to have it completed when it is incomplete.
  • Right to delete / right to forget: Right to have your personal data deleted or erased.
  • Right to object: Right not to have their processing carried out or to have it stopped when their consent is not required for the processing, due to the existence of a legitimate and well-founded reason.
  • Right to portability: Right to move, copy or transfer data from our database to another database. It is only possible to exercise this right with respect to data you have provided, where the processing is based on the execution of a contract or on your consent and the processing is carried out by automated means.
  • Right to limit processing: Right to request the limitation of the processing of your data. Any person has the right to obtain confirmation as to whether or not personal data concerning them is being processed by the Foundation.
  • Data subjects have the right of access to their personal data, as well as the right to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the fulfilment of the purposes for which it was collected and in compliance with the legislation in force.

    In certain circumstances, data subjects may request the limitation of the processing of their data, in which case they will only be kept for the exercise or defence of claims.

    In certain circumstances and on grounds relating to their particular situation, data subjects may object to the processing of their data. Five Flames Mobile will stop processing the data, except for compelling legitimate reasons or in the exercise or defence of any claims.

    Furthermore, the interested party has the right to receive the personal data he has provided to Five Flames Mobile in a structured, commonly used and machine-readable format. The latter right is limited by the following exceptions: the data on which this right falls must have been provided by the data subject; his or her data must be processed by Five Flames Mobile in an automated manner (computerised means).

    We keep the Personal Data provided during the period established by the legal regulations in order to satisfy the needs of the users or to comply with the legal obligations.

    Security of personal data

    Five Flames Mobile undertakes to store your personal data securely, taking into account all the precautions established by the RGPD and the Law.

    Contracting with third parties who handle personal data requires the signing of confidentiality clauses when dealing with such data.

    In order to guarantee the security of personal data, Five Flames Mobile follows the principles established by the National Security Scheme (ENS), regulated by Royal Decree 3/2010, of 8 January, which determines the security policy to be applied in the use of electronic media.

    Updated: 26-08-2020

    • Cookies
    • Privacidad

    Cookie Policy

    A cookie is a small text file that is stored in your browser when you visit almost any website. Its usefulness is that the website will be able to remember your visit when you go back to that page. Cookies usually store information of a technical nature, personal preferences, personalisation of content, usage statistics, links to social networks, access to user accounts, etc. The aim of the cookie is to adapt the content of the website to your profile and needs, without cookies the services offered by any page would be significantly reduced.

    Types of cookies

    • - Analytical cookies: They obtain information about the use of the website.
    • - Social cookies: They allow the use of external social networks (Facebook, Twitter, Linkedin, etc).
    • - Technical Cookies: Strictly necessary for the navigation and use of the website.

    Cookies used on this website

    Following the guidelines of the Spanish Data Protection Agency, we proceed to detail the use of cookies on this website in order to inform you as accurately as possible. This website uses the following own cookies:
    • moove_gdpr_popup: This cookie is used to store the preferences of management of the cookies, in case of erasing it is asked every time that it loads the page (Duration: 1 year)
    • _hjid: This cookie is set when the User first arrives at a page with the Hotjar script and is used to keep the user's identification in the browser randomly and exclusively for that site. This guarantees that behaviour on subsequent visits to the same site will be attributed to the same user ID (Duration: 1 year).
    This website uses the following third-party cookies:
    • _ga: This cookie belongs to Google Analytics, it is used to collect information about how visitors use our website. This information helps us to improve our site. The cookie collects information anonymously, including the number of visitors, how they arrived at the site and the pages they visit (Duration: 2 years, More information).
    • _gid: This cookie belongs to Google Analytics, it is used to distinguish users (Duration: 24 hours, More information)
    You may exercise your right to deactivate or delete cookies from this website at any time. These actions are carried out differently depending on the browser you are using.

    Additional notes

    Neither this website nor its legal representatives are responsible for the content or the veracity of the privacy policies that the third parties mentioned in this cookie policy may have. The web browsers are the tools in charge of storing the cookies and from this place you must carry out your right to delete or deactivate them. Neither this website nor its legal representatives can guarantee the correct or incorrect handling of the cookies by the aforementioned browsers. In some cases it is necessary to install cookies so that the browser does not forget its decision not to accept them. If you have any doubts or queries about this cookie policy, please do not hesitate to contact us through the contact section.

    Deactivation of Cookies

    Web browsers generally allow you to manage the use of cookies. The cookie settings can be changed at any time by configuring your browser, "Refuse all cookies" may not allow you to use certain services on the websites. Below are links to information from major browsers on how to manage cookies in their products:
    • Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
    • Apple Safari: Edit > Preferences > Privacy > Block cookies (select "always")
    • Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
    • Android: Menu > More > Settings > Privacy settings
    • Apple Safari (iOS): Settings > Safari > Privacy & Security
    Updated: 26-08-2020

    Privacy Policy

    Five Flames Mobile with CIF B47692363 is a company dedicated to the development of mobile solutions for its customers and in compliance with current legislation, specifically Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (the "RGPD"), so through this data protection policy we inform you how we collect and process such data.

    Commitment to privacy

  • We respect the privacy of our users.
  • We do not send commercial or marketing communications unless you authorise us to do so. In that case, and if you wish us to stop sending you such communications, you may object to the processing of your personal data for that purpose at any time.
  • We do not pass on your details to third parties.
  • We are committed to keeping your data safe and secure, which means that we only work with suppliers who comply with current data protection legislation.
  • We do not use your data for other purposes than those we have informed you about.
  • If you have any questions or concerns about your personal data, please contact us at rgpd (@) fiveflamesmobile.com

    Responsible for the treatment

    The responsible for the treatment of the data is Five Flames Mobile, with address at Paseo Belén 21, PCUVA building, mod 115, 47011 Valladolid.

    Five Flames Mobile is not obliged to appoint a Data Protection Officer.

    Rights and options

    Five Flames Mobile, in compliance with the RGPD and the Law of Protection of Personal Data, facilitates users to exercise their rights under the respective rules mentioned.

    These rights are as follows:

  • Right to information: The right to obtain clear, transparent and easy-to-understand information about how we use your personal data and about your rights.
  • Right of access: Right to access the personal data we hold about the Foundation's users.
  • Right of rectification: Right to have your personal data corrected when it is inaccurate or no longer valid or to have it completed when it is incomplete.
  • Right to delete / right to forget: Right to have your personal data deleted or erased.
  • Right to object: Right not to have their processing carried out or to have it stopped when their consent is not required for the processing, due to the existence of a legitimate and well-founded reason.
  • Right to portability: Right to move, copy or transfer data from our database to another database. It is only possible to exercise this right with respect to data you have provided, where the processing is based on the execution of a contract or on your consent and the processing is carried out by automated means.
  • Right to limit processing: Right to request the limitation of the processing of your data. Any person has the right to obtain confirmation as to whether or not personal data concerning them is being processed by the Foundation.
  • Data subjects have the right of access to their personal data, as well as the right to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the fulfilment of the purposes for which it was collected and in compliance with the legislation in force.

    In certain circumstances, data subjects may request the limitation of the processing of their data, in which case they will only be kept for the exercise or defence of claims.

    In certain circumstances and on grounds relating to their particular situation, data subjects may object to the processing of their data. Five Flames Mobile will stop processing the data, except for compelling legitimate reasons or in the exercise or defence of any claims.

    Furthermore, the interested party has the right to receive the personal data he has provided to Five Flames Mobile in a structured, commonly used and machine-readable format. The latter right is limited by the following exceptions: the data on which this right falls must have been provided by the data subject; his or her data must be processed by Five Flames Mobile in an automated manner (computerised means).

    We keep the Personal Data provided during the period established by the legal regulations in order to satisfy the needs of the users or to comply with the legal obligations.

    Security of personal data

    Five Flames Mobile undertakes to store your personal data securely, taking into account all the precautions established by the RGPD and the Law.

    Contracting with third parties who handle personal data requires the signing of confidentiality clauses when dealing with such data.

    In order to guarantee the security of personal data, Five Flames Mobile follows the principles established by the National Security Scheme (ENS), regulated by Royal Decree 3/2010, of 8 January, which determines the security policy to be applied in the use of electronic media.

    Updated: 26-08-2020

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